Returns & Plant Guarantee
We take great pride in the health of our greenery and offer a 30-day satisfaction guarantee on all tropical plants delivered to your home. If your plant arrives damaged or fails to thrive within the first month, we are committed to making it right through a replacement or refund.
Document the Condition
Take clear photos of the plant and its packaging within 48 hours of arrival to document any shipping stress or damage.
Contact Support
Email our customer care team at [email protected] with your order number and the photos you collected.
Expert Review
Our horticulturists will review your case to determine if the plant requires a simple recovery period or a full replacement.
Resolution
Once approved, we will ship a healthy new specimen to your doorstep or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing